30-DAY MONEY BACK GUARANTEE: A thirty (30) day money back guarantee is offered on each unopened/unused INspiration Skincare product(s) on the purchase price paid, less any shipping and handling fees.
Return packages must have a return shipment date within the thirty (30) days from purchase.
Refunds are not available on sale items, discontinued products, closeout items or outdated products. Shipping and handling charges are only subject to be refunded if the order has not been shipped.
For a refund, please mail the item(s) to:
13101 Preston Rd. #11083
Dallas, TX 75240
Include in written format:
-The Order/Invoice# the item(s) were ordered under
-The reason why you would like a refund
NOTE: When INspiration Skincare receives a return package, it can take up to 30 days to process a refund request. After we have electronically released the funds, a credit should appear on the card the order was charged to within the next 5-7 business days, depending on the policies and procedures the financial institution follows.
If the electronic refund is denied, INspiration Skincare will attempt to contact the Customer three (3) times, once weekly, by phone/text or email to confirm the disbursement of a check refund. After three (3) attempts, the Customer assumes responsibility to call/email back INspiration Skincare to request the refund check.
Items being returned for a refund are returned at the Affiliate’s expense and must include written instruction as to why the product was returned, and the invoice/order number.
All orders returned due to “Incorrect Address” or “Failed Attempts” may only be reshipped upon the customer’s request. Additional shipping and handling charges will apply.
Refund requests received after the guaranteed return days will not be refunded. If the items fall outside the guarantee days, the customer will be contacted via email regarding the denied refund request and the order will be held for a maximum of twenty-one (21) days. The item(s) may be returned to the Customer upon their request, however additional shipping and handling charges will apply. If the customer does not contact Inspiration Skincare regarding the order, the item(s) will be destroyed without notification.
Customers with orders returned without written instruction will be contacted via email or phone/text. Orders will be held for up to sixty (60) days until further direction is provided by customer. After 60 days, the product will be destroyed, and the refund is forfeited.
Any refund policy or money back guarantees made by INspiration Skincare on the products sold by INspiration Skincare are solely intended and will only be extended to the original purchaser of the product.
If any other refund guarantees are offered, INspiration Skincare cannot honor them. If you have questions about any unusual offers and/or refunds, please contact INspiration Skincare Customer Support directly for verification.
DAMAGED or MISSING ORDERS: Please contact INspiration Skincare Customer Support to report any damaged or missing orders within fifteen (15) business days from shipment date. The Customer may be requested to contact the appropriate shipping carrier to have an investigation opened. (Based on the carrier this process can take up to 15 business days). Damaged item(s) must be in the original packaging with the entire original casing. Damaged items may be picked up by the carrier and returned to INspiration Skincare, unless otherwise directed by INspiration Skincare. Upon receipt of the item, a new product will be sent out.
PRODUCT EXCHANGES: INspiration Skincare does not offer product exchanges. A Customer may request a refund for the original item purchased by following the refund instructions and use those funds they receive back to make a new purchase at the discretion and willfulness of the individual Customer.
Questions about our Refund Policy can be sent to [email protected]